Job Description

Welcome to Rowan Universitys Career Site

A top 100 national public research institution, Rowan University offers bachelors through doctoral and professional programs in person and online to 22,000 students through its main campus in Glassboro, N.J., its medical school campuses in Camden and Stratford, and five others. The University has earned national recognition for innovation, commitment to high-quality, affordable education, and developing public-private partnerships. A Carnegie-classified R2 (high research activity) institution, Rowan has been recognized as the third fastest-growing public research university, as reported by The Chronicle of Higher Education. For more information on Rowan University, click here .

All positions are contingent upon budget appropriations.

Rowan Employee Benefits

Rowan University offers a comprehensive benefits package to its staff and faculty members* including health, prescription, and dental coverage, vision reimbursement, a variety of investment options including mandatory pension programs and voluntary retirement savings opportunities, tuition benefits and scholarships, and paid time off. For more information on available benefits at Rowan, please visit the Benefits website . Benefits available to employees of the Rowan-Virtua School of Osteopathic Medicine can be viewed here .

*Available benefits are dependent upon employee class and union affiliation.

Senior Receptionist/Patient Scheduler, Rowan-Virtua Family Medicine (Stratford, NJ)

Apply now Job no: 500935
Work type: Regular Full-Time
Location: Stratford, New Jersey
Categories: Administrative - Clerical, Clinical

Summary:

Under general supervision, performs receptionist and telephone answering duties, schedules clinical appointments, and manages patient registration. Ensures accurate record-keeping and provides general office support. Facilitates patient visits with a strong focus on customer service, delivering patient- and family-centered care by prioritizing their needs in every interaction.

ESSENTIAL DUTIES AND RESPONSIBLITIES include the following:

• Patient Interaction & Scheduling : Greets patients and visitors promptly and courteously, ensuring a welcoming environment. Manages appointment scheduling, confirmations, and cancellations according to department protocols.
• Patient Registration & Documentation : Accurately registers patients, verifying and updating personal and insurance information in the electronic health record (EHR) system. Assists with managing Epic work queues as directed.
• Communication & Coordination: Answers phone calls professionally, takes detailed messages, and directs inquiries to the appropriate party. Communicates with hospitals, physician offices, and other healthcare providers regarding patient-related information while maintaining confidentiality.
• Record Management: Ensures timely scanning, retrieval, and organization of medical records, lab slips, and imaging reports to support clinical operations.
• Customer Service: Provides accurate information, including directions, pre-visit instructions, and insurance requirements, while maintaining a patient-centered approach.
• Administrative Support: Reviews and resolves errors in EPIC work queues before appointments. Processes daily deposits and performs other assigned administrative tasks to support office operations.
• Compliance & Professionalism : Maintains adherence to HIPAA and confidentiality regulations while fostering positive patient interactions and professional relationships.
• Other duties
  • Always treat others with compassion, dignity, and respect.
  • Maintains a customer-focused approach to all responsibilities.
  • Attends all mandatory in-service and training as directed.
  • Maintains competence in all applicable office computer systems.
  • Supports and adheres to the University policies regarding HIPAA and confidentiality.
  • Assists with the orientation and training of new employees as requested.
  • Performs other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent.
• Minimum of one (1) year of clerical experience in a medical office or clinical setting, including receptionist and scheduling duties.
• Knowledge of medical terminology and procedures.
• Proficiency in using electronic health records (EHR) systems.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Compassionate and patient-focused attitude.
• Team player with a positive and cooperative attitude.

Physical Requirements:

• Sitting for Extended Periods: Ability to remain seated for long durations while working on a computer or answering phones.
• Visual & Auditory Requirements: Must have the ability to read computer screens, documents, and forms, as well as hear and communicate clearly over the phone and in person.

Working Conditions:

• Work is performed in a clinical environment.
• May require evening, weekend, or holiday shifts depending on the clinic's hours of operation.
• May require occasional travel to another office within the department due to operational needs. Travel time will be compensated, and mileage reimbursed per company policy.

Salary Info:

In compliance with The State of New Jersey's Pay Transparency Act, the starting rate for each level is equivalent to the probationary rate listed below based on the collective bargaining unit guidelines. After completion of a six-month probationary period, the employee's pay can increase to the mid-range or Job Rate for that position. Depending on experience, the candidate may be hired at the Job Rate to start.

Min: $20.70
Mid: $21.33
Max: $21.97

*Employees must have 4+ years of applicable experience to be hired above the probationary rate per the collective bargaining agreement.

Benefits Info:

For eligible employees, benefits include: comprehensive NJ State health, dental and retirement benefits, extensive accrued time off/paid holidays, and tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro. (Tuition reimbursement will apply to undergraduate degrees only for spouse and dependents).

• Only completed, online applications submitted on or before the deadline will be considered.
• Candidates must be legally authorized to work in the US, and the university will not sponsor an applicant for a work visa for this position.

Advertised: Aug 23 2025 Eastern Daylight Time
Applications close: Sep 5 2025 11:55 PM Eastern Daylight Time

Rowan University is subject to the residency requirements of the NJ First Act (N.J.S.A. 52:14-7, P.L. 2011, Chapter 70). Any person hired to a non-exempt position shall either have their principal residence in New Jersey or have one (1) year from the date of employment to establish, and then maintain, principal residence in the State of New Jersey. Any person hired to an exempt position shall either have their principal residence in New Jersey, Delaware, Pennsylvania, or New York or have ninety (90) days from the date of employment to establish, then maintain, principal residence in the State of New Jersey, Delaware, Pennsylvania, or New York.

Note on STEM-OPT Employment Please note that STEM OPT employment is not permitted at Rowan University. To be eligible for a STEM OPT extension, the student's employer must be registered in E-Verify and must use the system to verify all new employees. While Rowan University is registered in the E-Verify system, the University does not use the system to verify all new employees, only those that are working on a Federal Contract. This means that Rowan does not permit individuals to work at the University using a STEM OPT Employment Authorization Document as proof of US Work Authorization.

Non-Discrimation at Rowan University

Rowan University is committed to creating a welcoming environment for all employees. All qualified applicants will receive consideration for employment without regard to age, ethnicity, race, religion, sex, gender identity or expression, genetic information, marital status, national origin, (dis)ability status, military status, and other NJ protected classes. Rowan University does not discriminate on the basis of sex in its educational programs and activities, including employment as required by Title IX. Rowan is committed to providing access, equal opportunity, and reasonable accommodation for individuals with (dis)abilities.

To request reasonable accommodation, contact Christy Mroz,Administrative Assistant,OEE@rowan.edu, 856-256-5494. Rowan strongly encourages applicants from underrepresented groups to apply.

Pursuant toTitle IX of the Education Amendments of 1972 and supporting regulations, Rowan does not discriminate on the basis of sex in the education programs or activities that it operates; this extends to a]]> <

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