Job Description

Job Description:

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Department Overview

McDonald’s Global Technology Infrastructure & Operations (GTIO) team is on a mission to deliver modern, scalable, and user-centric technology that supports how the company operates worldwide. GTIO provides foundational services including Global Networking, Cloud, End User Computing, and IT Service Management. As part of the Enterprise User Computing team, the Tech Product Manager will oversee the Enterprise Communication Portal, powered by a leading Content Management System. This role reports to the Director of End User Computing and is responsible for defining the product strategy, maintaining the roadmap, and ensuring alignment with business goals and user needs.

The ideal candidate will have a solid background in product management, particularly in enterprise technology or digital communication platforms. They will collaborate closely with partners to gather requirements, prioritize features, and ensure high-quality product delivery. This is a unique opportunity for a technology leader to help shape the transformation of infrastructure and operations across the global McDonald’s environment, enhancing how employees connect, communicate, and collaborate.

Duties

• Manages or supports a technology product, and/or suite of products with business impact. Helps define the product(s) roadmap.
• Works as part of a team of technical product managers expected to broadly influence across a large portion of the organization or with a charter to innovate/redefine a strategically important domain.
• Partners with business leaders, technical product managers, and/or architects to determine the long-term viability of systems/products, from business and technology standpoints.
• Communicates ideas effectively, verbally and in writing, to a wide range of audiences, including leadership teams. Fosters a constructive dialogue, harmonizes discordant views, and leads the resolution of issues.
• Decomposes complex problems into straightforward solutions. Consistently brings strong, data-driven business and technical judgment to decisions.
• Identifies core problems or opportunities within business processes. Understands the root cause and impacts for the project and other teams.
• Advances risks and/or issues that might be impacting the team. Proactively identify gaps and opportunities (e.g., services, workflows, tooling) within or between markets and other parts of the organization.
• Invests time to continuously improve your product management capabilities and close skill gaps.
• Perform research and market analysis that help drive product strategic direction and roadmaps
• Ability to effectively manage multiple suppliers, vendors, and key customers

Qualifications

• Bachelor's degree with 8+ years of technical product management or Master’s degree with 6+ years of relevant experience.
• Experience working on technical teams that lead all aspects of an important product and/or a suite of products.
• Experience communicating with leadership and setting expectations for major multi-functional initiatives.
• Experience working with WYSIWYG interfaces
• Experience with UX
• Demonstrated ability to manage technical products, driving clarity, understanding and discussing technical concepts, managing tradeoffs, and evaluating potential concepts with internal and external partners
• Shown analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, develop project cases, and measure success.
• Strong in problem-solving, organizational, and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends.
• Good presentation and writing skills, with the ability to translate theory into practical application.
• Understand customer centricity and lead products with that attitude.
• Exudes collaboration and conflict-resolving qualities and able to work on a multi-functional team
• Able to successfully manage full development life cycle (SDLC) projects
• Experience with agile methodology

Preferred Qualifications

• New Product Integration (NPI) experience.
• Working knowledge of data analytics, machine learning, and mathematical optimization.
• 5+ year of experience in the business domain (cloud-based CMS product)

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

Salary Ranges-$$112,860.00 - $$143,900.00

Competencies

Execution Proficiency

Background & Values

Strategic Proficiency

Building Blocks

Talent Proficiency

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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