Job Description

Job Description

Job Description

Salary: $90,000

About Us

IDM is a data intelligence and marketing advisory firm that serves Fortune 500 clients with custom solutions to drive customer acquisition, development, and retention. We transform internal and external data into actionable insights, building long-term partnerships and delivering measurable results aligned with each clients strategic goals. Only complete applications will be considered. For your application to be complete, after submitting your application, please email: bwinters @ IDM .US.com with a 2-3 sentence about your background and experience - also attach your resume to this email.

This is hybrid role based in Little Rock, Arkansas.

Position Overview

We are seeking a versatile and experienced IT Generalist to join our growing team. This mid-level role is ideal for someone with 610 years of IT experience, strong technical acumen, and a background in Computer Science. Youll manage IT onboarding and offboarding processes, control access and permissions across our software stack, and play a key role in maintaining our SOC 2 compliance. The ideal candidate is also capable of building custom internal tools and automations as needed.

Key Responsibilities

• Own and execute all IT onboarding and offboarding processes, including provisioning/deprovisioning of hardware and software access
• Manage access control, role-based permissions, and license usage across core applications (e.g., Google Workspace, Slack, Zoom, Atlassian)
• Lead and maintain SOC 2 compliance, including process documentation, audits, and coordination with external auditors and internal stakeholders
• Design and maintain internal tools and automations to improve IT workflows (e.g., onboarding, reporting dashboards, permission audits)
• Monitor system performance, resolve IT issues, and provide support to internal users
• Collaborate cross-functionally with HR and department leads to ensure seamless employee transitions and role changes
• Evaluate and implement tools and systems that enhance IT operations and security
• Oversee security training and develop resources to educate employees on best practices for data protection and compliance
• Proactively monitor IDMs security and compliance posture, identifying and addressing potential risks or gaps

Qualifications

• Bachelors degree in Computer Science or a related technical field
• 610 years of experience in IT support, systems administration, or a similar generalist role
• Hands-on experience with user access management, device provisioning, and cloud-based SaaS environments
• Familiarity with SOC 2 compliance frameworks and associated documentation/audit processes
• Proficiency in scripting or coding languages commonly used for internal tools and automation (e.g., Python, JavaScript, Bash, PowerShell)
• Strong organizational and communication skills with the ability to work cross-functionally
• Comfortable with ambiguity and change

Preferred Qualifications

• Experience using identity and access management (IAM) platforms or MDM tools
• Experience building internal tools using low-code platforms or custom scripts
• Prior experience supporting a remote or hybrid workforce
• Prior experience leading SOC2 compliance audits

Who You Are

Youre highly organized, adaptable, and thrive in fast-paced, ever-changing environments. You embrace ambiguity, approach problems with curiosity, and take initiative to improve processes through automation and efficiency. Youre personable, collaborative, and capable of shifting priorities to support evolving business needs without losing focus on the details.

Benefits We Offer:

• Health Coverage:
  Medical, dental, and vision insurance to keep you and your family healthy.
• Life & Disability Insurance:
  Company-provided life insurance, plus long-term and short-term disability coverage for added peace of mind.
• Unlimited PTO:
  Flexible time off policy to support rest, recharge, and personal needs.
• Paid Maternity Leave:
  12 weeks of fully paid maternity leave after one year of employment.
• Supportive Culture:
  We believe in work-life balance and building a workplace where people can thrive both personally and professionally.
• Flexible Work Schedule:
  Enjoy a flexible work schedule with no in-office requirement at this time.
• Location Requirement:
  We are currently only seeking candidates based in the Little Rock area, as there may be a return-to-office requirement in the future.

Job Tags

Similar Jobs