Job Description

Position Overview

Join our team as an In-Plant Service Consultant, a vital role situated directly within our strategic partner's facility. Here, you'll deliver top-notch service and ensure continued client satisfaction by smoothly handling procurement, order placement, and our MSC ControlPoint Solutions.

Your Day-to-Day Responsibilities

• Deliver exceptional customer service to facilitate order placements, quotations, and savings tracking.
• Manage MSC's ControlPoint Solutions, engaging in inventory monitoring and product optimization.
• Collaborate on key projects to determine sourcing strategies, leveraging Category Team insights.
• Participate actively in client production meetings and strategic projects, including Lean/Six Sigma events.
• Anticipate and effectively resolve product and service concerns on-site.
• Use innovative solutions and consultation to ensure customer retention and satisfaction.

Ideal Candidate Qualifications

• High School Diploma required; college education preferred.
• Minimum of two years in relevant communication or inventory management roles.
• Industry knowledge and military experience advantageous.
• Outstanding customer interaction and problem-solving skills are essential.

Drive excellence and teamwork by aligning with MSC's mission. Furthermore, expect exciting responsibilities such as working with strategic suppliers and participating in specialized projects.

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Embrace the MSC culture, enhancing our vision while augmenting your professional skills.

This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI").

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