Job Description

Job Description

Job Description

ProCare Medical Equipment is a fast growing medical equipment company based in Meridian, ID. We are seeking for a self-motivated, high-energy team member to work in our Customer Service Department who are committed to delivering outstanding support to our customers and patients. If you possess a positive attitude, strong critical thinking skills, the desire to help others, and exceptional attention to detail. We would love to hear from you.

Applicant Requirements:

• Ability to multitask.
• Strong organizational skills
• Able to work independently as well as part of a team in a dynamic and fast-paced environment.
• High level knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Able utilize sufficient typing skills to ensure timely and accurate data entry.
• Ability to work with and deescalate frustrated customers
• Minimum of a high school diploma
• Exceptional phone skills

Responsibilities:

• Answer inbound calls
• Outbound calls to customers
• Work with customers to take orders and coordinate deliveries with drivers
• Data entry into our CRM and patient record systems
• Communication across all departments
• Troubleshooting DME with customer over the phone
• Educate customers about the appropriate medical equipment to meet their needs
• Help coordinate with patients and providers
• Working in office setting

Benefits:

After successful completion of a 90 day probation period all full-time team members are eligible for our benefits program including:

• Paid time off
• Paid holidays
• 401k with salary match
• Health insurance
• Paid dental
• Paid vision

Position is Monday - Friday 8am - 5pm.

We love our team! It shows in the care we bring to our customers. If you share our passion for team work, customer care, and a strong work culture we want to hear from you. Please make sure to include a resume, and if there is anything you would like us to know about you feel free to include a cover letter. We look forward to hearing from you.

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